Frequently Asked Questions at HappyLabs

🌿 Frequently Asked Questions

Friendly answers about ordering, shipping, vapes & edibles, tech details, and the 2018 UK law — all in one place.

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🛒 Ordering & Payments

How do I place an order?

Browse the shop, add what you like to your basket, and check out. If you need help, our team is just a click away.

What payment methods do you accept?

We accept Direct Bank Transfers and Cryptocurrency — both safe, fast, and discreet.

Can I change or cancel my order?

If your order hasn’t been dispatched yet, yes — contact us with your order number and we’ll sort it.

📦 Shipping & Delivery

How fast is delivery?

Most orders placed before 3PM ship the same day. Delivery usually takes 1–2 working days, but at busy times it can take a little longer.

Is packaging discreet?

Always. Plain, odour-proof and unbranded so your privacy is protected.

My parcel hasn’t arrived — what now?

Postal delays happen. If tracking hasn’t updated in 7 days, contact us and we’ll help.

🌱 Products & Quality

Are your products tested?

Yes — every batch is lab-tested for potency, safety and purity.

Do your vapes contain additives or fillers?

No cutting agents. No vitamin E acetate, glycols, glycerin or synthetic terpenes — just cannabis extract and natural terpenes.

What are terpenes and why do they matter?

Terpenes are natural plant oils that give cannabis its aroma and taste. They also shape how each strain feels — from relaxing to energising.

What’s THC?

THC (tetrahydrocannabinol) is the main psychoactive compound in cannabis. It interacts with your endocannabinoid system, often creating relaxation, euphoria and sensory uplift. Our vape products contain Delta-9-THC, extracted for consistent results.

💨 Using Vapes

I’m new — how should I start?

Take one small 2–3 second puff and wait ~15 minutes before trying more. Start low, go slow.

How long do vape effects last?

Usually 1–3 hours. You’ll feel it within minutes; duration depends on dose, strain and your tolerance.

What battery do I need?

All cartridges use the universal 510-thread connection. Most vape pens work; pairing with our battery gives best performance.

How should I store cartridges?

Keep upright in a cool, dry place away from sunlight and extreme temperatures. Heat/cold can affect oil quality.

🍬 Edibles

What are THC edibles?

Edibles are cannabis-infused treats (e.g., gummies) that deliver THC via digestion. Onset is slower than vaping but effects last longer.

How long do edibles take to kick in?

30–90 minutes on average. Everyone’s metabolism is different — always wait at least an hour before considering more.

How long do edibles last?

Effects often last 4–8 hours, sometimes longer depending on dose and individual factors.

What’s a good beginner dose?

Start low with 2–5 mg THC. Increase slowly only if comfortable. With edibles, less is more.

⚙️ Tech & Science

What hardware do your carts use?

Premium ceramic heating coils with stainless housing and BPA-free tanks. Ceramic delivers smooth vapour without burning the oil.

Why does my vape feel hot?

Ceramic coils heat quickly. Avoid chain-puffing (over 3 puffs in a row). Let it cool for 2–3 minutes between sessions.

What extraction method do you use?

Full-spectrum, whole-plant extraction that preserves cannabinoids and terpenes for true-to-strain taste and effects.

Do cartridges expire?

Oil remains safe but flavour/potency can fade. Best within 6–12 months if stored properly.

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