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Frequently Asked Questions at HappyLabs
In November 2018, the UK government approved the use of cannabis-based products for medical purposes. This allows individuals with specific medical conditions to potentially access THC-containing products, but strictly through the guidance of a healthcare professional and by obtaining a prescription. Our discreet packaging ensures the contents of your parcel remain confidential, ensuring safe and discreet delivery.
To place an order, simply browse our selection, add your desired products to the cart, and proceed to checkout. Follow the instructions provided during the checkout process.
We accept Direct Bank Transfers and Cryptocurrency Payments.
Options may vary depending on your location.
-We typically process orders for shipment the same day if you order before 3:00PM.
-Please be aware that Royal Mail does not provide postal services on Sundays
-Most orders are delivered within 24 hours, but during busy times, it may take up to three days to receive your order. Please keep in mind that delivery times can be affected by factors beyond our control, such as local postal service delays or holiday peak times
-You will receive tracking information once your package is on its way so you can keep an eye on its progress.
-Yes, we prioritize your privacy and understand the importance of discretion. Our packaging is designed to be discreet and does not have any obvious cannabis-related branding or markings.
-Additionally, our packages are odor-proof to further ensure your privacy and to prevent any unwanted odors from escaping during transit.
Yes, we ensure that all our products undergo rigorous testing for quality and safety. We work with reputable suppliers and testers to provide you with high-quality THC products.
Due to the nature of our products, we typically do not accept returns or exchanges. However, if you have any concerns about a product’s quality or issues with your order, please email us at [email protected], and we’ll do our best to assist you.
We aim to deliver Tracked 24® within the next working day, but during busy periods, it may take 2-3 days for your order to arrive. Please note that delivery times can be impacted by factors beyond our control.
If the item hasn’t been delivered by the due date plus 7 working days the sender might be able to claim for replacement shipment. (Please note, early claims cannot be processed).
If you receive a damaged or incorrect order, please contact us at [email protected] within 24 hours of receiving your package. We’ll be happy to assist you and resolve the issue promptly.
THC, or tetrahydrocannabinol, is the primary psychoactive compound found in cannabis. It’s responsible for the “high” or euphoric effects associated with cannabis consumption.
THC vape products are designed for inhalation and contain delta-9-tetrahydrocannabinol (Delta-9-THC), the primary psychoactive compound found in cannabis. They are available in various forms, including vape cartridges, pens, and concentrates, and are used for their potential relaxing and euphoric effects.
Terpenes are a large class of naturally occurring compounds that provide flavors, aromas, and therapeutic benefits that are produced by a variety of plants including cannabis; they play a huge part in the overall experience of our products.
No. Our products NEVER use any fillers or additives, which includes, but is not limited to: tocopheryl acetate (vitamin E acetate), glycols, vegetable glycerin, artificial flavoring, synthetic terpenes, or cutting agents. The ONLY ingredients that are found in our vaporizer pens are natural, full-spectrum cannabis oil and cannabis-derived terpenes.
We use our own proprietary method that uses a full-spectrum, whole plant extraction process, which focuses on preserving and purifying the essence of the cannabis plant. We use the whole, live plant to maintain the integrity of the plant’s phytochemical fingerprint, which is essential to our oils’ true-to-strain taste.
In order to get the best vape experience, before and after attaching your cartridge to the battery, prime the cartridge by taking 3 slow draws. This allows the oil to absorb into the chamber for superior flavor. Failure to set up the device correctly may cause permanent damage to the heating element and can cause leakage.
For new users, we recommend starting gradually by taking one small 3-second inhale. Wait 15 minutes before dosing again. Effects will vary between individuals. Although our oils are often felt instantly for most, it may take up to 15 minutes to feel the full effects. The length of inhalation will also impact the effect.
The duration of the effects can vary based on factors such as the type and potency of the product, your tolerance, and how much you consume. Generally, the effects of vaping THC can be felt within minutes and may last for a few hours.
-Storage: It’s crucial to store THC vape cartridges in a cool, dry place, away from direct sunlight, heat, or extreme cold. Extreme temperatures can affect the quality of the product.
-Shelf Life: While THC vape cartridges may not have a traditional “expiration date,” their quality can degrade over time. We recommend using them within a reasonable timeframe to ensure the best experience.
-Optimal Use: To enjoy the full flavor and potency, consider using your THC vape cartridges within a few months of purchase.
For optimal performance, we recommend that you use the appropriate 510 thread battery; our batteries are designed and paired with our cartridges for optimal temperature, durability, vaporization, and electrical settings.
Our latest premium ceramic heating element features new material composition and refinement that heats without burning the wicking system. From high quality stainless steel to our BPA-free tank, we kept safety in mind
Due to our high-powered CTEC heating element, the device will become extremely hot during excessive use. Do not draw consecutively for more than 3 puffs without giving device time to cool down (approx. 2-5 minutes). Chain vaping may cause overheating, malfunction, leaking, clogging, burns and/or injuries.
We’re so sorry to hear that! Please feel free to contact us via email at [email protected]. We’re happy to assist you!